Purchases, bookings and refunds

We accept credit cards online and at the studio. We do not accept cash.

All service and retail sales are final. We do not offer refunds or exchanges on any service or item purchased.

Intro offers expire 3 months from purchase date. All other service purchases expire 12 months from purchase date.

Cancellations

We have a strict 12-hour cancellation policy for all classes and private/duet appointments.

Classes and appointments must be cancelled or rescheduled at least 12 hours prior to their scheduled time.

Any cancellation, no show or reschedule that occurs less than 12 hours prior to scheduled time will result in one class or private session being forfeited from your account balance.

To cancel your booking, please use your Mindbody account. We do not accept cancellations any other way.

Lateness

For everyone to enjoy a safe, uninterrupted class, no one will be admitted past 5 minutes after class has started. If you are too late, you may attend the next class if we can accommodate you.

Please be aware that if you are late, your spot may be given away when class starts to a walk-in or someone on standby.

Waitlist

If the class is full, feel free to add yourself to the waitlist.

If you are on the waitlist and a spot becomes available more than 12 hours before scheduled class time, you will be automatically added to the class and receive an email confirmation. Our cancellation policy will apply so if you are unable to attend the class, please make sure to remove yourself from the waitlist or you risk getting charged in full if added automatically.

If a spot becomes available less than 12 hours before class time, we will reach out by phone or email to ask if you still want to take class.

If no spot becomes available and you aren’t added to the class, any unused class credit will be credited back to your account to be used at a later time.